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Product Satisfaction Guarantee
Your complete satisfaction is our highest priority and we stand behind all the products we offer. If at any time you are not 100% satisfied with an item you purchased from us, you may return it for a refund as long as it is unused and in saleable condition. See below for detailed instructions. All items that we produce under our ACME Bags brand come with a Lifetime Guarantee.

Customer Service commitment
We are committed to delivering the highest level of customer service. Our site is designed to be easy to use and informative. Our customer service team is available to help process an order, give a product recommendation, or answer a question - contact us anytime.

And don't just take our word for it - we've received thousands of emails from customers sharing their experience on our site and working with our Customer Service team - read a sampling of them.

We're also a proud member of Biz Rate's Customer Certified program - it truly represents the "gold standard" of customer satisfaction ratings of on-line stores. Click below to see our ratings, or click the Circle of Excellence logo on the right to read about how we became a Circle of Excellence winner.

It's simple. If at any time you are not 100% satisfied with an item you purchased from us, you may return it for a refund (minus what you paid for shipping). Only items that are unused, in saleable condition, and in original packaging are eligible for return. If you received a damaged or defective item, or if we made a mistake on your order please see below.

I don't want to waste money or packing materials returning my item. What can I do?

Consider giving (or selling) the item to a friend, co-worker or housemate. It's a neat way to eliminate the hassle of packing/shipping item back to us, while spreading goodwill at the same time!

Can I return something I've already used?

No. Items must be returned to us in the original, saleable condition with the original packaging. We cannot accept used, damaged or dirty merchandise. We do not accept returns on water bottles that have been damaged as result of freezing or improper care. Scratched, dented, or chipped bottles are not eligible for refunds or replacements.

What if my item arrived defective, damaged or I received the wrong item?

Please see instructions below.

How do I exchange my item for a different item?

Place an order for the new item, and return the current item for a refund (see below for return instructions.)

How do I return my item?

We require an RMA number in order to process your return.

To obtain an RMA, read this section, and then visit My Account* to login to your account. Once you are logged in, click the "view" button towards the right of the order with the returns. Then click "Return Products" which is underlined in blue toward the top right of the Order Information page and fill out the Return or Replace an Item form. (If you have trouble on-line or prefer to have us generate your RMA, please contact us.)

When you complete the online portion, your RMA number(s) will be emailed to you along with the following instructions:

Send returns to the exact address as it appears below:

Source4
c/o ReusableBags.com
3944 S. Morgan St.
Chicago, Illinois 60609

Please include the Returns Request email inside of your package so we can process your request quickly. We recommend that you purchase delivery confirmation on your return package.

We process refunds/replacements weekly. Typical processing time is 5-10 business days after we receive your package.

Keep in mind you are responsible for items shipped back us so if it is expensive, you might consider purchasing shipping insurance.

Original shipping charges are only refunded for returns if item is damaged in transit, defective or if we've shipped you the wrong item.

*If you did not create an account at check out you can still log in to obtain an RMA. Get a system-generated password by following the instructions here.

We work with outstanding suppliers, fulfillment team and have a couple of amazing customer service reps. While rare, defects and order mistakes occasionally occur. We will work with you to resolve the mistake as quickly and efficiently as possible - you can return the item for a refund or we will ship you a replacement.

In some cases items that appear defective may just need a simple adjustment in order to work properly. Please check the FAQ or contact customer service before you ship the item back to us so that we can help troubleshoot the problem or get you in touch with the manufacturer.

How do I replace or get a refund for a defective, damaged, or wrong item?

Please contact us at service@reusablebags.com or call 888.707.3873.

If you are returning an item for a reason other than those stated above, please read our return instructions.