Stay in the Know! Sign up for our email newsletters

$5.95 Flat-rate Shipping

Details:
-$5.95 standard shipping, no coupon necessary
-domestic orders only
-does not apply to past orders or volume or wholesale orders

Free Shipping on Orders Over $75

Details:
-no coupon necessary
-domestic orders only
-subtotal must be $75 or more
-does not apply to past orders or volume or wholesale orders

Free ACME Bag on Orders Over $50

Get one of our best-selling ACME Bags for free with your next order of $50 or more! Just enter FREEACME50 in the coupon field and we'll add your free Workhorse Style 1501 bag automatically. It's our way of saying thank you for shopping with us.

Details:
-one free bag per customer
-cannot be combined with other offers
-subtotal must be $50 or more
-code is case-sensitive

Check out all of our ACME Bags here.

How do I order?

Ordering products from ReusableBags.com is easy. At the bottom of each product description page you have an option to enter a quantity and then add the item to your shopping cart by clicking the "add to cart" button. You can then continue shopping or check out. When you are finished shopping, proceed to checkout and follow the simple steps on the screen.

Any alternatives to ordering online?

Yes. If you prefer, you can complete you order offline via phone, fax or mail-- just proceed through the checkout process. On the payment screen you will be given the option and instructions on how to mail or fax you order. Please include a return fax and phone number in case we have questions about your order. To order via phone call 888.707.3873. (We are a small company so you may get our voice mail. If so please leave a message--we will call you back!)

Can I place an international order through ReusableBags.com?

Yes! Click here for info.

Do you charge sales tax?

We are based in Chicago, therefore we only collect applicable state and local tax for orders shipped to Illinois.

What if an item is out of stock?

We cannot take backorders on out-of-stock items. If you are interested in an out-of-stock item, please sign up for Notify Me to receive an email when the item is available.

If an item in your order goes out of stock before it’s shipped, you will receive an email about your options. Generally, options include:

-a substitution (the same item in a different color, or a similar item)
-splitting the order, shipping available items immediately and shipping the out of stock items at no additional charge when available
or
-hold your order until we are able to ship it complete
In the rare instance an item is out of stock for an extended period we will keep you up-to-date on expected arrival times.

How do I contact customer service?

The most efficient way to contact us is via email at service@reusablebags.com We will get back to you as soon as possible, within 24 hours. If your need is urgent you can call us at anytime at 888.707.3873. If our office is closed, please leave a message for customer service-- be sure to include the best time to reach you and your phone number.

What are the Top Reasons to Shop with Us?

Click here for more info.

We accept Visa, MasterCard, American Express and Discover and PayPal. We DO NOT accept personal checks. For mail/fax orders please send money orders or business checks. All prices and payments are in U.S. dollars.

How can I track my domestic package?

If your order is shipping to the United States, you will receive an email when your order ships with tracking information. Log into your account at any time and go to My Account to check on the status of your order.

*If you did not create an account at check out you can still log in to cancel your order. Get a system-generated password by following the instructions here.

How can I track my international package?

Tracking on international packages is currently only available for orders shipped with DHL Courier. Please contact Customer Service for tracking information on your DHL Courier package by sending an email to service@reusablebags.com

How do I cancel my order?

Log into your account and click on My Account*. If the status is Pending you can cancel your order by clicking "view" and writing "cancel order" in the comments section at the bottom. If the status is no longer Pending the order has already been processed and can no longer be canceled.


*If you did not create an account at check out you can still log in to cancel your order. Get a system-generated password by following the instructions here.

How can I add to or edit my order?

If you have a ReusableBags account:

To modify an order, log into your ReusableBags account and click on My Account. If the status is Pending you can modify your order by clicking "view" and writing the changes you would like to make in the comments section at the bottom. Please be sure your email address and phone number are accurate in case we need to contact you about the changes you request. If the status is no longer Pending the order has already been processed and can no longer be modified.

If you'd like to combine multiple existing orders, please add a comment in each order that is still pending, otherwise there's a chance that the other orders will not be flagged and continue processing.

What if I didn't save a password?

If a password was not saved at the end of check-out, you can login using a random system-generated password to your email address.

1. Visit https://ssl.reusablebags.com/store/password_forgotten.php


2. Enter your email address and click "Continue" to send it to your email address


3. Once you receive the email, click on "My Account" (https://ssl.reusablebags.com/store/login.php)


4. Login as a "Returning Customer" using your email address and the password.

Once you login, you can always update the password when you are in your account.

If you have trouble, email us 24/7 at service@reusablebags.com or call us 888-707-3873, Mondays-Fridays, 9AM - 5PM Central time. Please provide your order number and/or the email address you used in check-out.

How can I be notified when a product comes back in stock?

Any product that is out of stock will have a red message stating "All styles are sold out" or "Coming Soon" on the product page. Just click the link, fill out the form, and when the item(s) you select come back in stock, you'll receive an email from us.

Please note that you'll receive a separate email for each item you select. Once we send that email, you won't receive another notification unless you request it again. To be sure you receive your email, add "service@reusablebags.com" to your address book so the email is not marked as spam.